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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Products

Soft Skills Platinum Foundation ANZ Compliance U.K. Compliance U.S. & Canada Compliance Business Productivity Revenue Enablement U.S. Healthcare General Compliance U.S. & Canada Environmental Health and Safety

Use Cases

Compliance Training Contractor Training Customer Training Employee Training Gig Worker Training Operations Training Partner Training Sales Training Service and Support Training Supplier Training

Competencies

Business Compliance & Ethics Digital & Technology Health, Wellbeing & Safety Innovation & Creativity Leadership Self Management Working with People

Skills

Accomplishing Goals Active Listening Budgeting Business Ethics Awareness Business Operations Business Sustainability Change Management Coaching & Mentoring Communication Compliance Awareness Conflict Management Contract Management Creative Thinking Critical Thinking Customer Experience Decision Making Delegation Digital Change Mangement Digital Literacy - Online Applications Digital Literacy - Software Digital Marketing Digital Transformation Diversity & Inclusion Awareness Empathy Environmental Sustainability Finance Giving and Receiving Feedback Healthcare Compliance Healthcare Operations Healthy Habits Human Resource Management Information Security & Data Privacy Awareness Innovation Inspiring Others Leadership Effectiveness Marketing Mental Wellbeing Awareness Motivation Negotiation & Influence People Management Positive Habits Project Management Risk Management Sales Self Awareness Self Contol Stress Management Teamwork Time Management Training Delivery Women's Health Working Safely

Countries / Regions

Australia CA EU Global NZ UK UK/EU US

Duration

0 - 30 minutes 0.5 - 1 hour 1 - 2 hours 2+ hours

Payer Follow-Up Part One

This course identifies the reasonable time frame for payment and the tools available for accurate and timely follow-up on outstanding account balances.

Payer Follow-Up Part Two

This course identifies common rejections and suggestions for follow-up.

Understanding the Elements of Payments

This course identifies the components of participating and nonparticipating provider payment documents.

Following Up on a Medicare Payment

This course introduces Medicare follow-up processes.

Introduction to UB Validation, Part One

This course identifies how a UB is created, beginning with a single line diagnostic test, adding charges, and changing the patient type to create new bill types, both outpatient and inpatient.

Introduction to UB Validation, Part Two

This course identifies the components of the UB for inpatient and outpatient claims as well as bill validation techniques.

Validating an Acute Inpatient Bill

This course identifies the components of an inpatient acute claim, combining two inpatients and bill validation techniques.

UB Validation Mom and Baby

This course identifies the components of inpatient delivery, newborn, and mom/baby claims and bill validation techniques.

UB Validation Fundamental Outpatient

This course builds upon concepts taught in earlier courses and identifies the components of several outpatient claims and bill validation techniques.

UB Validation Fundamental Therapy

This course identifies the components of an outpatient therapy claim, such as physical therapy, and bill validation techniques.

Identifying UB Elements at Patient Intake

This course identifies the UB data elements obtained about the patient at the time of patient intake or discharge.

What a Patient’s UB Data Elements Tell You

This course identifies the UB data elements that tell the story of the Patient's visit.

The Relationship of UB Data Elements & Charges

This course identifies the charge related UB data elements and discusses the charge description master (CDM).

Patients, Payer-Specific UB Data Elements

This course identifies the UB data elements that are unique by patient and/or payer type.

UB Data Elements Relationships

This course identifies related UB data elements.

Keys to Effective Communication 2019

This course will explore verbal and non-verbal communication techniques that can help you more effectively ask for and collect patient balances.

Matching Communication Styles for Improved Collections

This course guides you on how matching your communication style to a patient's and how that leads to increased success in collecting patient balances when talking about payment obligations.

Understanding the Stages of Patient Collections

This course guides you through the Collection Touch communication cycle, helping you navigate any collection scenario and reach the end goal of a payment in full.

Strategies for Handling Payment Objections

In this course, you will learn the definition of objection, how to determine whose objection it is, and some key words and phrases to help you achieve your ultimate goal of obtaining payment for the services given.

Quality Assurance Methods in the Collection Process

This course is designed to assist you in understanding what quality assurance means to you.

Identifying UB Data Elements & Form Locators

This course identifies the UB data elements provided through system input or calculation.

Managing Patient Balances

This course identifies how patient balances are managed and collected.

Why Collecting Patient Balances Matters

This course identifies what can happen when the patient/guarantor balances are not collected as soon as possible.

Assumptions, Presumptions and Misconceptions in the Collection Process

This course explains how the assumptions, presumptions and misconceptions you may have can influence a collection discussion.

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Best-in-class training across the enterprise

Solutions by use case

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Solutions by use case

Solutions by Industry

Customer experience

For our customers

Explore the latest resources from Litmos thought leaders

We empower learning

TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Products

Use Cases

Competencies

Skills

Countries / Regions

Duration

Start Your Free Trial Today

Request more information

Content Request