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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Products

Soft Skills ANZ Compliance Business Productivity Foundation General Compliance Platinum Revenue Enablement U.K. Compliance U.S. & Canada Compliance U.S. & Canada Environmental Health and Safety U.S. Healthcare

Use Cases

Compliance Training Contractor Training Customer Training Employee Training Gig Worker Training Operations Training Partner Training Sales Training Service and Support Training Supplier Training

Competencies

Business Compliance & Ethics Digital & Technology Health, Wellbeing & Safety Innovation & Creativity Leadership Self Management Working with People

Skills

Accomplishing Goals Active Listening Budgeting Business Ethics Awareness Business Operations Business Sustainability Change Management Coaching & Mentoring Communication Compliance Awareness Conflict Management Contract Management Creative Thinking Critical Thinking Customer Experience Decision Making Delegation Digital Change Mangement Digital Literacy - Online Applications Digital Literacy - Software Digital Marketing Digital Transformation Diversity & Inclusion Awareness Empathy Environmental Sustainability Finance Giving and Receiving Feedback Healthcare Compliance Healthcare Operations Healthy Habits Human Resource Management Information Security & Data Privacy Awareness Innovation Inspiring Others Leadership Effectiveness Marketing Mental Wellbeing Awareness Motivation Negotiation & Influence People Management Positive Habits Project Management Risk Management Sales Self Awareness Self Contol Stress Management Teamwork Time Management Training Delivery Women's Health Working Safely

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Australia CA EU Global NZ UK UK/EU US

Duration

0 - 30 minutes 0.5 - 1 hour 1 - 2 hours 2+ hours

Leading Learning – Communicating with Customers

Good communication is the cornerstone of excellent customer service. This course will help you build the skills needed to communicate with your customer, rather it be by telephone, online or in person.

Leading Learning – Customer Service Excellence

Is your goal to lose customers? Probably not, but it’s easy to do and can have devastating results to your business. Learn to be excellent and build and keep your customer base.

Leading Learning – Handling Customer Complaints

People are becoming more vocal about their experience with businesses, whether it’s good or bad. Regardless of how well you do your job, you’ll probably receive customer complaints. So how do you handle them?

Leading Learning – Creating Loyal Customers

Without customers, companies would cease to exist. Understanding your customer’s needs and approaching every situation with empathy, you have the opportunity create a loyal customer. This course will help you turn any customer into a long-term customer.

Leading Learning – Hygiene at Work

Workplace hygiene has become an important part of creating a safe and healthy workplace. It’s important that everyone has a clear understanding of their responsibilities in preventing the spread of germs at work. 

Publisher 2013 Intermediate

So you've got your first taste of what Publisher is all about and you want to learn more? Take a more in-depth look at exactly how you can utilize Publisher 2013 to even greater effect.

Leading Learning – Cross-Cultural Communication

Each day you encounter people from many different cultures, each with a unique perspective. In this course, employees will gain skills to maintain a respectful and effective discourse with people from all walks of life.

Leading Learning – Non-Verbal Communication

This course looks at how we interpret other people’s body language and non-verbal cues, as well as discuss how to stay mindful of your personal non-verbal communication skills.

navigation communication channels course

Leading Learning – Navigating Communication Channels

There are several different ways to provide information to others. However, it’s knowing which one is the most appropriate, that takes knowledge, skills, and training. Luckily this course will help you navigate communication channels effectively.

Leading Learning – Communicating Virtually

More than ever people are relying on video calling, instant messaging, and other virtual communication tools to conduct business. This course covers the different virtual communication tools, when and where to appropriately employ them, and other virtual communication best practice.

Facebook – The Keys to Communication

In this course we are going to examine how you can use Facebook to improve your online visibility by connecting directly with target markets in order to increase your brand awareness.

Leading Learning – Working Effectively Without a Set Budget

This course will help you work effectively without a set budget by teaching you communication and project management skills.

Leading Learning – Effective Communication

This course has been designed to give you all the necessary knowledge and skills to help you become a confident and effective communicator.

Leading Learning – Recruiting Your Best Team

High performing teams don’t just happen, they are built! In this course, you’ll learn techniques to recruit and hire your dream team!

Leading Learning – Budgeting Basics

Budgeting is the key to a successful business. Why is it critical in business? How do we use it to improve our business?

Bloomberg Green – How Hydrogen Could Solve the Energy Crisis

This Bloomberg course looks at the importance and effectiveness of hydrogen as a fuel source, explains the different types of hydrogen, and speaks to major business owners about their switch to cleaner fuels.

Leading Learning – The Customer Journey

The Customer Journey refers to a path of touch points followed by the customer before making a purchase decision. Reducing your customer's effort through their journey and delivering high quality of services, you’ll deliver value at each interaction.

Key Customer Experiences

Customer service focuses on human interaction, and directly supporting customers. Customer experience is the sum of the entire customer journey with your company. This includes experience with your product and services.

The Customer Journey

The customer journey concerns itself with what people do, experience, expect, how they feel about interactions, and their results. Which hopefully ends in a purchase.

Delight Every Customer

When customers interact with your company, regardless of who they contact throughout their journey, it’s important that the brand message stay consistent throughout their interactions. This makes transparent communication imperative.

When You Have to Say No

It’s logical to think that saying “no” is bad customer service. Sometimes it’s an obvious choice, while other times, you may have to use a creative approach.

Leading Learning – Introduction to Marketing

Marketing provides an opportunity to tell your product story. Once you identify and segment your customers based on needs, you then develop specific product stories. This allows you to tailor your solution to each customer.

Leading Learning – Digital Marketing Foundations

Face-to-face customer interactions are rare; how do you reach your customers without the message feeling diluted and generic? How do you develop a strategy that is not only effective, but stands out against the many online distractions we face daily?

Leading Learning – Social Media Marketing

Social media marketing is an imperative part of your marketing plan. If you don't have a strategy for making smart investments in these channels, you're missing out on marketing opportunities.

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Best-in-class training across the enterprise

Solutions by use case

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Solutions by use case

Solutions by Industry

Customer experience

For our customers

Explore the latest resources from Litmos thought leaders

We empower learning

TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Products

Use Cases

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Skills

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Start Your Free Trial Today

Request more information

Content Request