Once again, we arrive at that time of the year where we take stock of where we’ve been and where we are going. 2021 has been a strange one, to say the least. It began with the promise of an exit from the pandemic yet ends pretty much in the... more
Learning & Development teams had to shift into high gear over the past two years, working to quickly upskill and reskill the workforce during a time of unprecedented change. The dynamics of the workforce and how employees interact with the company, technology, and each other changed dramatically. For instance, in... more
For the entire month of October, we’ve had great fun posting some freaky L&D Monsters on our social channels. But alas, it’s time we close the coffin lid, say goodnight to October, and look ahead to the final two months of 2021; (wow, it went fast). Before these ghouls and... more
It’s estimated that “Deskless Workers,” or those employees who don’t have designated working spaces, make up a remarkable 80% of the global workforce. That’s approximately 2.7 billion people! These invaluable people work predominantly in industries such as Healthcare, Retail, and Manufacturing, as well as in roles such as delivery drivers,... more
Blended learning is here to stay. But if the very idea of blended learning fills you with dread, or makes your learners groan and try to get out of training sessions, chances are you’ve been exposed to a bad blended learning experience. What might that look like? How about an... more
Ah, summer is upon us! Sunday, June 20, was the Summer Solstice in the Northern Hemisphere, which marks the official start of summer. For most, that’s a welcomed event (unless you live in Arizona, like I do and are facing long stretches of days above 115 degrees), but again, for... more
What do learners want? It’s the eternal question, asked by Learning & Development (L&D) leaders throughout the industry. The answer is important because research shows that when learners are delivered learning that meets their preferences, they do better. Training Industry’s most recent Learner Preference Report found that training programs delivered... more
Suffice it to say, it’s been an odd year. From March 11, 2020 to March 11, 2021 much has changed. And, while some things may “return to normal,” many things will not. People have a heightened sense of concern about contracting airborne or other contagious diseases. Physical closeness with others... more
It’s been a full year since Zoom became a tool most knowledge workers use daily. Despite this, not everyone has upped their skillsets on video conferencing best practices, and if you’re leading a group — in a webinar or virtual instructor-led training (ILT), for example — it can be nerve... more
I once wrote a series of articles about sales leaders for a publication. When I asked the salespeople why they were in sales, they told me — almost without exception — that they loved their work. They thought of themselves as being in service to their customers. They enjoyed talking to... more
